order policy & terms

1. all sales are final

once your order is confirmed, all sales are final. tandoco meals are made fresh to order each week using real, perishable ingredients. because of this, we cannot offer refunds, exchanges, or credits on any completed orders.

2. cancellation policy

you may cancel your order at any time before Thursday at 11:59 PM of the week your order was placed. after that deadline, your order enters production and cannot be cancelled.

• to cancel, use the cancel order button in your account portal, or email hello@tandoco.com / DM @tandoco on Instagram before the Thursday cutoff.
• cancellations received after Thursday will not be honored.
• no partial cancellations — the entire order must be cancelled.

3. pickup policy

all orders must be picked up on the designated Sunday afternoon at the specified pickup location in Minneapolis, MN.

• failure to pick up your order on Sunday will not result in a refund.
• missed orders will not be remade, as all ingredients have already been purchased and prepared.
• we are not responsible for orders left unclaimed after the pickup window.
• if you cannot make your pickup, you may send someone on your behalf — just let us know ahead of time.

4. food safety & allergens

tandoco meals are prepared in a home kitchen that handles common allergens including but not limited to: wheat, dairy, eggs, nuts, soy, and shellfish. while we take precautions, we cannot guarantee a completely allergen-free environment.

• if you have severe food allergies, please contact us before ordering so we can discuss your needs.
• all meals should be refrigerated promptly after pickup and consumed within the recommended timeframe.
• tandoco is not liable for any adverse reactions resulting from undisclosed allergies or improper food storage after pickup.

5. minnesota cottage food disclosure

Note: These products are homemade and not subject to state inspection.

tandoco operates as a registered Minnesota cottage food producer under Minn. Stat. § 28A.152. our meals are prepared in a registered home kitchen in Minneapolis, MN.

• our kitchen is not inspected by the Minnesota Department of Agriculture or any other state or local food safety authority.
• all products are prepared fresh to order using whole food ingredients. we do not use commercial kitchen facilities.
• cottage food products are sold directly to end consumers only. they may not be resold or redistributed.
• fulfillment is by direct Sunday pickup at our Minneapolis kitchen, or Sunday Twin Cities delivery within 15 miles of the kitchen — products cannot be shipped outside this radius.
• for questions about our registration or compliance, contact us at hello@tandoco.com.

6. payment

payment is collected in full at the time of checkout. by placing an order, you agree to pay the full amount shown. your order is not confirmed until payment is successfully processed.

• all transactions are processed securely via Stripe.
• prices are subject to change week to week based on ingredient availability and menu offerings.
• because payment is collected upfront and ingredients are purchased based on confirmed orders, all sales are final — no refunds will be issued under any circumstances.

7. order modifications

once payment is processed, your order is final. no modifications (adding, removing, or swapping items) can be made for any reason.

• we do not offer partial refunds for unwanted items.
• if you have a concern about your order, email hello@tandoco.com and we'll do our best to help — but we cannot guarantee changes can be made.

8. SMS program terms & conditions

These terms govern text messages sent by tandoco to mobile phone numbers provided by our customers. They apply in addition to our Privacy Policy — SMS section, which details how we handle opt-in data.

program name

tandoco order & account alerts (operated by tandoco, a Minneapolis, MN meal prep and protein bakery).

program description

An opt-in SMS program that delivers transactional and account-related text messages to customers who have expressly consented at signup, at checkout, or by texting a keyword to our published number. Message types include:

• Order confirmations — sent after you place an order.
• Pickup reminders — sent before your pickup window opens.
• Order status updates — ready for pickup, delay notices, issue alerts.
• Account & security alerts — password resets, sign-ins from a new device, verification codes.
• Occasional promotional messages — only if separately opted in; you can opt out of marketing messages while keeping transactional ones.

message frequency

Message frequency varies based on your order cadence. Typical volume is 1–4 transactional messages per week for active customers. Marketing messages (if separately opted in) are typically 0–2 per week.

message & data rates

Message and data rates may apply. tandoco does not charge you for these messages, but your mobile carrier's standard rates apply to every SMS you send or receive. Check with your carrier for the rates on your plan.

opt-out instructions

You can also remove yourself at any time by:

• Toggling SMS off in your account settings.
• Emailing hello@tandoco.com or calling 612-524-9104 and asking to be removed.

help & support

For questions about your messages or to report a problem, contact support:

• Email: hello@tandoco.com
• Phone: 612-524-9104
• Mail: tandoco, Minneapolis, MN

consent & eligibility

By opting in, you represent that you are the primary user of the provided mobile phone number and are at least 18 years old (or the age of majority in your jurisdiction). Consent is not a condition of purchase — you may order from tandoco without enrolling in SMS.

carriers & deliverability

tandoco SMS is compatible with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, US Cellular, Boost, Cricket, MetroPCS, and most regional and MVNO carriers. Carriers are not liable for delayed or undelivered messages. Message delivery depends on cellular signal, device status, and carrier network.

how we protect your data

Mobile opt-in data and consent are not shared with any third parties or affiliates for marketing purposes. Your phone number and SMS consent record are used solely by tandoco and our SMS delivery provider (Twilio) to send you the messages you signed up for. Full details on data handling are in our Privacy Policy — SMS section.

9. contact

questions about these terms? reach out anytime.

• email: hello@tandoco.com
• Instagram: @tandoco

by placing an order with tandoco, you acknowledge that you have read, understood, and agree to these terms. tandoco reserves the right to update this policy at any time.